Hospital Patients & Visitors | Patient and Visitor Guide

Read the updated policy here:

Location Directory
Phone numbers and directions to our hospitals, centers for primary care, and all other services here.
Gift Shops
Contact information and directions to the gift shops located in both of our hospitals.
Admissions
Tips and information to make your stay in our hospitals the best experience possible.
Billing Information
Information to help you understand your medical bills and who to contact with your questions.
Insurance
Learn about the wide array of health plans accepted by NorthBay Health and how to select the plan best for you.
MyNorthBayDoc
Your online connection to your NorthBay doctors, health records, lab test reports, hospital stay summaries and more.
Forms & Documents
Collection of helpful forms and documents for your convenience.
Comments or Concerns
Share your thoughts regarding your care, or the care of a loved one, with us through multiple channels.
Patient Privacy Policy
How medical information about you may be used, disclosed, and how you can get access to this information.
Photography Policy
This policy spells out rules and regulations for staff, patients, visitors and volunteers when photography and/or recordings are involved at NorthBay Health’s facilities.

Are you a new patient at NorthBay Health?

Two people and a nurse smiling and talking

Our Patient and Visitor Guide outlines the services and amenities we have to make your stay at any of our hospitals as comfortable as possible.

Vector image of two hands holding onto a tablet computer

Stay Connected
Learn about your options for staying connected to loved ones at NorthBay.

Insurance	Medical Group	Hospitals	Surgery
Aetna HMO **
Aetna: PPO, EPO, POS
Anthem Blue Cross HMO **
Anthem Blue Cross PPO, EPO, POS, PPO/EPO
Anthem MediBlue Access (PPO) Medicare Advantage
Anthem MediBlue Dual Access (PPO D-SNP)(Medicare/Medi-Cal)
Anthem Medical Local Preferred Provider Organization (LPPO). (Out-of-state Blue Cross/Blue Shield Medicare Advantage PPO)
Anthem Medicare Preferred PPO Plan
Blue Cross Blue Shield PPO
Blue Shield HMO: Access+, Individual Family Plan, Local Access+, Providence Option Plus, SaveNet, Trio **
Blue Shield, Standard PPO, POS
Brand New Day Medicare Advantage Plan (specialty referral only)
CalPERS: PERS Platinum (PPO) and PERS Gold (PPO)
CHAMPVA
Cigna HMO, PPO, POS
Compass Rose Plan
*New* Covered California: Anthem Blue Cross PPO
*New* Covered California: Blue Shield HMO **
Covered California: Western Health Advantage
FEHB: Blue Cross Blue Shield PPO
First Health/Coventry PPO, EP
GEHA PPO Plans
Health Net HMO: Blue & Gold, SmartCare - CalPERS, WholeCare **
Health Net PPO, POS
Health Smart EPO
Health Smart POS
Health Smart PPO
Mail Handlers Benefit Trust PPO, POS
Medi-Cal
Medicare
Medicare Supplemental Plans A-N (i.e. AARP, Mutual of Omaha, etc)
MultiPlan/Private Healthcare Systems (PHCS) PPO, POS
Partnership HealthPlan of CA (Currently not accepting new patients for Primary Care)
Private Healthcare Systems PPO, POS
Three Rivers Provider Network PPO
TRICARE (includes TRICARE for Life)
UnitedHealthcare AARP Medicare Advantage Choice (PPO)
UnitedHealthcare Employer Retiree Medicare Advantage Plan PPO
UnitedHealthcare HMO: Signature Value, Signature Value Focus **
UnitedHealthcare Medicare Advantage Assure (HMO)
UnitedHealthcare PPO, EPO, POS
UnitedHealthcare, AARP MedicareComplete, SecureHorizons (HMO)
Western Health Advantage
Western Health Advantage MyCare & MyCare Plus